After your stay

Leaving hospital

We will discuss an approximate going home date with you when you are admitted. As soon as your doctor feels that you are well enough to leave the hospital we will confirm a specific date with you.

If you can, please arrange for a relative or friend to collect you from the hospital as after certain procedures, you may not be able to drive. If this is not possible – or if you have any worries about returning home – please discuss the situation with one of the nurses.

On your day of departure from the hospital it would be helpful if you could vacate your room by 11am, although we can of course try to be flexible if you need to stay a while longer.

If required, we can supply medical certificates covering your stay before you go home.


Convalescence

This is not usually covered by your health insurance, but we will be happy to give you information on request. On leaving hospital, it is advisable that you arrange for someone to care for you for the first few days.

If you have a medical problem after discharge, you should contact your own doctor, but staff are on duty at the hospital round the clock, if you need any advice.


Medications

When you go home, we will make sure that you have at least 14 days’ supply of each medicine that you are taking. Once that supply is finished, you will need to visit your local doctor to get a new supply.

Before you leave hospital, we will explain to you all the medicines you will be taking, why you are taking them and how often you need to take them. If you would like written information, we can normally supply patient information leaflets for any of the medicines – just ask. Drugs that you take home are not covered by private medical insurance, so you will need to pay for these.

If you have any questions or queries about medication when you return home, you can call our Medicines Helpline on 020 7351 8901. The line is open Monday to Friday from 9am to 5pm.


Follow-up

Most patients will have outpatient appointments from time to time after leaving hospital – this allows doctors to check on your progress. We will write to you and your local doctor to coordinate any follow-up appointments required.


Feedback

In a drive to continuously improve the services we provide, we would love to hear your feedback about your stay at Royal Brompton hospital.

There are many ways to provide feedback. Simply complete the ‘Patient Satisfaction Form’ supplied in the welcome pack in your room, or email us for a copy

If you have concerns about your treatment or the care that you received, please contact our Patient Advice and Liaison Service (PALS) on +44 (0)20 7349 7715. Making a complaint will not affect the care or treatment offered to you. It will,
however, help us to put matters right for you and for other patients in the future.


Share your story with us

From time to time, we publish patient case studies both in our magazine and on our website to help other patients undergoing similar treatment. If you would like to share your story with us, please email: privatepatients@rbht.nhs.uk

To get an idea of what the case study could look like, browse our case study section here.


 

Support your hospital

Royal Brompton & Harefield Hospitals Charity supports our hospitals by buying equipment, funding vital research and improving the lives of patients in areas that NHS funding is unable to stretch to.

It is thanks to the extra funding that our Charity provides for carefully selected projects that our hospitals can remain pioneers and world-class centres for heart and lung disease diagnosis, treatment and research.

If you would like to find out more about their work visit www.rbhcharity.org or call 020 7351 8613.