FAQs

Financial

What will be the cost of my procedure?

The cost of your procedure will vary on the complexity of your individual case. If you contact the Private Patient Office they will be able to provide you an indication price. There may be occasions where you will need to provide medical reports to enable us to provide an estimate of the potential costs.

What are various methods of payment?

We ask each patient to make sure that payment for his or her treatment is arranged in advance of admission.

Self pay (own account)

If you are paying your own account, then we will ask you to pay a deposit either before you come to us or when you arrive. If we do not receive this deposit we will unfortunately not be able to admit you. Payments can be taken over the telephone prior to admission.

Company sponsors

If your employer is paying for your treatment and is on our approved list, we will ask you to provide a signed letter clearly accepting responsibility for payment of the account from them. We need this either on or before your admission. The letter should also specify your admission date. Please note that we are only able to accept sponsorship from UK-based companies.

Embassy sponsors

Patients being sponsored for private healthcare by their embassy are asked to provide a letter of guarantee from the embassy. This letter must clearly state that the embassy will cover the total cost of care and make clear any exclusions to full payment. We will need this before your admission.

Medical insurance

If you have medical insurance, we will ask you to supply a completed claim form. Please remember that medical insurance is a contract between you and your insurer. If your insurer does not recognise your claim then you will be responsible for payment. We strongly advise all patients to check the terms of their insurance before arranging treatment with us, paying particular attention to any exclusions and waiting periods.

We accept Mastercard, VISA, cash and travellers cheques. Payments must be received by the hospital in cleared funds at least 7 days prior to admission or by cash, bankers draft, building society cheque or credit card/debit on the day of admission but before the patient is taken to their room.

Do your consultants invoice within insurance guidelines?

The majority of the consultants do invoice within the guidelines but it is advisable to enquire with your consultant before treatment.

Will I have to deal with my insurers whilst I am in hospital?

No this will be done for you by the Private Patient Office.

Do I have to pay for my discharge medication if I have a pension?

Yes you do. If you are living in the UK you may be able to take a list of the drugs away with you and your own doctor may be able to prescribe them for you but it is recommended you leave with a course of your medication to allow you time to see your own doctor.

I am paying my bills myself, when will my final invoice arrive?  Who do I contact if I have not received my finalised invoice/statement in the mail?

If you have an amount outstanding you will receive a letter from our finance department shortly after your discharge. If you do not receive this please contact our Private Patient Office.

Referral

How quickly can an admission be arranged for me?

Various circumstances may your admission.  However we will ensure that every possible action is taken admit you as quickly as possible. Once it has been confirmed by the consultant you are to be admitted the Private Patient Office will liaise with the Consultant and the relevant departments to establish the earliest possible date.

How can a patient obtain a referral?

You can be referred by your doctor or a consultant from another hospital whose care you are under.

Will a consultant accept a self referral?

You maybe accepted as a self referral if you see one of our consultants as an outpatient and you bring details and results from previous treatments and consultations.

Who should I contact if I want to make an appointment for consultation and possible procedure with a consultant?

You should contact the Private Outpatient Office in either the Royal Brompton or Harefield.

How do I choose a consultant?

Your referring doctor or consultant will be able to provide you with guidance or if you contact our Private Patient Office we will also provide you with the names of three or four relevant consultants.

If I have my diagnostic test as a private patient can I change my status back to NHS for further treatment?

Yes but not during the same admission. You will also need to rejoin the NHS waiting list for further treatment.

What about rehab after my operation?

We are able to arrange rehabilitation. Please contact the Private Patient Office in the first instance if you require this service.

At Hospital

What are the rooms like?

Our accommodation consists entirely of comfortable single occupancy rooms with en-suite bathrooms. They are equipped with telephone, room service, televisions screening domestic and satellite channels. We also offer our patients a complimentary pack of toiletries for their stay with us. A newspaper is delivered daily and a wide variety of overseas papers are available on request. At present the private patient ward at Harefield Hospital is having some work carried out so it has been temporarily relocated to another ward at the hospital. Any further enquiries please contact the Private Patient Office.

What are the visiting times?

There are no set visiting times and we welcome your friends and family at most times. We do ask them to remember though that patients tire easily and need plenty of rest. Intensive care (ITU)  and the High Dependency Unit (HDU) do have limitations on the  times and number of visits per patient. These are as follows:

  • HDU: 11:00-1:00pm and 3:30-7:30pm
  • AICU: 11:00-12:00pm and 4:00-7:00pm
  • Recovery: After 6:00pm

Can relatives stay in the rooms with patients?

This is at the discretion of the ward sister or ward co-ordinator and normally only possible if the patient needs language help or additional personal care.

Do you provide amenity beds?

Unfortunately, we do not offer this service at RBHH.

Is there internet connection in the rooms?

Yes, we provide free Wi Fi in all private patient rooms.

Do you cater for special diets?

Our chefs offer a wide choice of cuisine. Patients can select from our a la carte menu or from menus suitable for diabetic, weight reducing, healthy eating, vegetarian, Halal and Kosher meals.

Can I have a daily paper?

A newspaper is delivered daily and a wide variety of overseas papers are available on request.

Is there a cash machine?

There are cash machines in the lobbies of both our hospitals.  There is no fee charged for cash withdrawals.

What retail facilities do you have on site?

We have various coffee shops, restaurants and shops providing newspapers, confectionary and toiletries. A flower shop is also located at Royal Brompton Hospital.

Are visitors allowed to give flowers?

Flowers are allowed in the general wards, but not on HDU or AICU.

Where do I go for admission?

If your treatment is at Royal Brompton Hospital go to Level 4, Sydney Street Wing.  Turn right out of the lift area and enter the Private Patients Admission & Reception before the Sir Reginald Wilson and Rose wards.

At Harefield Hospital, go to the Private Patients Office located along the corridor on your right after you enter the main reception on the ground floor.

If you are unclear please ask at the main reception located in the entrance of both hospitals.

If you have an admission letter, please bring it with you.  If the office is closed, proceed to the nurses reception on the ward and ask for the ward clerk or sister in charge.

Is there somewhere close where family/friends can stay whilst they are in hospital and what are the costs?

At both hospitals the Private Patient Office can arrange accommodation within the hospital or provide information about a number of local hotels within a varied price range.

Visitors to Harefield Hospital have the benefit of facilities at Parkwood House, a small, friendly, hotel-style house within the hospital grounds offering single or double rooms at very reasonable rates.

We do have facilities at the Royal Brompton but they are limited. As a result, generally only one of your visitors can stay at a time. Typically visitors need to book in advance.

What should I do once I’ve been discharged?

Please come into the Private Patient Offices to ensure that all insurance/finances are in order and to let us know if you are taking home any discharge medications.