Coming to Hospital
Admission to hospital
Following your consultation and/or initial referral, we will contact you via post, email or telephone to confirm the exact date and time of your admission to Royal Brompton Hospital.
Please come to the main reception and ask for the private patient office.
A member of staff will register you and direct you to the ward where you will be met by one of the ward team. You will be introduced to your named nurse, who will have specific overall responsibility for your nursing care.
There will be some paperwork to complete, mainly relating to you personal details and medical history. You will also be asked to complete some forms relating to payment of treatment charges and, if applicable submit a deposit which will contribute to the full cost. Any shortfall must be settled when you leave hospital.
Each room has an en-suite bathroom, a television and a telephone with direct dial facilities to and from your room. Telephone bills are sent after discharge.
What to bring
Whatever your length of stay, please bring all of your tablets, in their original packets, with you to the ward. Please ensure you have an adequate supply for your stay. Likewise, for patients with mobility problems, we request that you bring your mobility aids such as walking sticks, frames etc.
If your planned stay is a day or longer, you should bring with you:
- A copy of your current insurance certificate or insurance card, to allow us to liaise directly with your insurance company
- The name, address and phone number of your own doctor or GP
- Nightclothes, a dressing gown and slippers
- Comfortable clothing such as a tracksuit
- Wash bag with washing and shaving materials
- Any magazines or books you would like to read
- Your personal stereo and headphones if you would like to listen to music
- Towels will be provided, and shaver points are available for electric razors.
All valuables including credit cards should be left at home as the hospital cannot assume responsibility for them. A small amount of money will be useful for miscellaneous purchases. Essential valuables can be kept by arrangement with the nurses.
The nursing team
Upon your arrival to the ward you will be introduced to your nurse, who will have primary responsibility for your day-to-day care and will be able to explain the ward routine and answer any questions you may have. You will also be seen by one of our experienced Residential Medical Officers shortly after your arrival. Your nurse will work alongside a multidisciplinary team of clinical specialists including pharmacists, dieticians and physiotherapist to ensure you receive exceptional care.
We always make sure that our patients understand their treatment and the reasons behind it. We will discuss your treatment, its benefits and risks, fully with you before going ahead.
We also respect each patient’s right to confidentiality and accordingly will only discuss their care with relatives with their consent. In situations where a patient cannot give or withhold consent to treatment then our healthcare professionals must proceed on the basis of what they consider to be the patient’s best interest. In such cases they will discuss any wishes previously expressed by the patient and may discuss the risks and benefits of proposed treatment with relatives.
Visiting the area
At both hospitals our private patient administration team can arrange accommodation within the hospital or provide information about a number of local hotels within a varied price range.
Visitors to Harefield Hospital’s private patient centre have the benefit of facilities at Parkwood House, a small, friendly, hotel-style house within the hospital grounds offering single or double rooms at very reasonable rates.
See details of local hotels:
Millennium Gloucester Hotel
30 Old Brompton Road SW7 3DL
Telephone: +44 (0)20 7584 4517
The Kensington Hotel
109-113 Queens Gate South Kensington London SW7 5LR
Telephone: +44 (0)20 7589 6300
Fax: +44 (0)20 7581 1492
- Serviced apartments
Think Apartments London
Reservations +44 (0)203 465 9100
Weekdays 8:30am – 6:30pm
Weekends 9am – 5:30pm
(Please ask for “Royal Brompton Hospital” rates)
Visiting hours for both adults and children are flexible; we only ask that visitors liaise with the appropriate nursing staff about the best times to visit.
We recognise that coming to hospital can be a worrying time for many, so we will do everything we can to make your stay with us as safe and as comfortable as possible.
Booking an appointment
Request a Second Opinion
Paying for treatment
To ensure accessibility to RBHH specialist treatment and care, we offer a range of payment options.
A thank you note to Annalisa, Customer Service Administrator at Harefield Hospital:
‘Thank you’ seems like such a small word in comparison...