FAQs

Opening times

When is the private patients’ customer services team available?

The customer services team are available to answer all your queries via email and phone, from 9am to 5pm on Monday to Friday.

What are the opening times at 77 Wimpole Street?

Private patients can attend our dedicated outpatients and diagnostic testing facility at 77 Wimpole Street from 8:30am to 6pm on Monday to Friday.

What are the opening times at Harefield Hospital?

Our outpatients and diagnostic testing service for private patients at Harefield Hospital is open from 8am to 9pm on Monday to Friday.

What are the opening times at Royal Brompton Hospital?

Our outpatients and diagnostic testing service for private patients at Royal Brompton Hospital is open from 8am to 9pm on Monday to Thursday, and 8am to 7pm on Friday.

What are the visiting times for private inpatients?

There are no set visiting times in place and we welcome friends and family to visit inpatients at most times. However, do remember that patients tire easily and need plenty of rest.

The intensive care (ITU) and the high dependency unit (HDU) do have limitations on the times and number of visits per patient. Visiting times are as follows:

  • HDU: 11:00am-1:00pm and 3:30-7:30pm
  • AICU: 11:00am-12:00 midday and 4:00-7:00pm
  • Recovery: After 6:00pm.
Frequently asked questions about referrals

How can I be referred?

Inpatient referrals can be made by your doctor, or by a consultant from another hospital whose care you are under.

You may be able to refer yourself (‘self-referral’) if you see one of our consultants as an outpatient first, and you bring details and results from previous treatments and consultations.

I want to make an appointment or have a procedure. Who should I contact?

If you would like to have a consultation and/or procedure, please contact the private patients’ customer services team. Let them know which location you would prefer – Royal Brompton Hospital, Harefield Hospital or 77 Wimpole Street. They may be able to make an appointment straight away or they may need to ask the consultant’s secretary to make the appointment.

How do I choose a consultant?

You can browse our consultant directory to see which consultants are available, what conditions they treat, and what procedures or treatments they offer.

Your referring doctor or consultant may be able to advise which consultant they think would be most suitable for your treatment.

Alternatively if you contact the private patients’ customer services team they can suggest which consultants who may suit your case.

If I have my diagnostic test as a private patient can I change my status back to NHS for further treatment?

Yes. However, you will not be able to change your status during the same admission. You will also need to re-join the NHS waiting list for further treatment.

After an operation, will I receive rehabilitation?

Depending on the operation or procedure that you have had, we are able to arrange rehabilitation services for our patients. Please contact the private patients’ customer services team.

Frequently asked questions about staying at hospital

Where do I go for admission?

If your treatment is at Royal Brompton Hospital please go to Level 4 of the Sydney Street Wing. Turn right when you exit the lift area and enter the Private Patients Admission & Reception located before Sir Reginald Wilson and Rose wards.

At Harefield Hospital, go to the Private Patients Office located along the corridor on your right after you enter the main reception on the ground floor.

If you are unclear please ask at the main reception located in the entrance of both hospitals.

If you have an admission letter, please bring it with you.  If the office is closed, proceed to the nurse’s reception on the ward and ask for the ward clerk or sister in charge.

How quickly can I be admitted?

We admit patients to receive treatment as quickly as possible. Various circumstances may affect the speed of your admission as an inpatient.

Once your admission has been confirmed by your consultant, the private patients’ customer services team will liaise with the consultant and the relevant departments to establish when you can be admitted.

What are the private inpatient rooms like?

Private inpatients’ stay in comfortable, single occupancy rooms with en-suite bathrooms. Rooms are equipped with WiFi, a telephone, toiletries, room service and a TV with UK and satellite channels.

Juniper Ward at Harefield Hospital is new, with 16 spacious rooms for private patients and 4 high dependency unit (HDU) rooms.

What food do you provide?

Our chefs offer a wide choice of cuisine suitable for a range of dietary requirements. Patients can select from our a la carte menu. We can also provide delicious food suitable for diabetic, weight-reducing, healthy eating, vegetarian, Halal and Kosher diets.

Can I have a daily paper?

National newspapers are delivered daily to the wards. A wide variety of overseas papers are available on request. Please ask a member of staff on Juniper Ward (at Harefield Hospital) or Sir Reginald Wilson Ward (at Royal Brompton Hospital).

Do you have any shops on site?

We have various retail facilities both on site and near our hospitals. At each hospital there is a coffee shop and restaurant, and a shop selling newspapers, confectionery and toiletries. Royal Brompton Hospital also has a flower shop.

Is there a cash machine?

There are cash machines in the lobbies of both our hospitals. No fee is charged for cash withdrawals.

Do you provide amenity beds?

Amenity beds are hospital beds where the occupant receives free NHS treatment but pays for non-medical advantages, such as privacy. We do not offer this service. Juniper Ward and Sir Reginald Wilson Ward are for private patients.

After I’ve been discharged, what should I do?

Before you leave, please come to the private patients office to ensure that all insurance and finances are in order. You can also let us know if you are taking home any discharge medication.

Frequently asked questions about visiting an inpatient

What are the visiting times for private inpatients?

There are no set visiting times. We welcome friends and family to visit inpatients at most times. However, do remember that patients tire easily and need plenty of rest.

The intensive care (ITU / ICU) and the high dependency unit (HDU) do have limitations on the times and number of visits per patient. Visiting times are as follows:

  • HDU: 11:00am-1:00pm and 3:30-7:30pm
  • AICU: 11:00am-12:00 midday and 4:00-7:00pm
  • Recovery: After 6:00pm.

Are visitors allowed to give flowers?

Flowers are allowed in the general wards, but not on HDU or AICU.

Can you recommend where a patient’s friends and family can stay nearby?

At both hospitals, the private patients’ staff can arrange accommodation within the hospital grounds, or provide information about a number of local hotels at different price points.

Visitors to Harefield Hospital have the benefit of accommodation at Parkwood House. This is a small, friendly, hotel-style house within the hospital grounds. It offers single or double rooms at very reasonable rates.

The accommodation at Royal Brompton Hospital is very limited and needs to be booked in advance. As a result, generally only one of your visitors can stay at a time.

Can relatives stay in the rooms with patients?

This is at the discretion of the ward sister or ward co-ordinator. Normally it is only possible if the patient requires language assistance or has additional personal care needs.

Frequently asked questions about finances

How much will my procedure cost?

The cost of your procedure will vary depending on the complexity of your individual case. If you contact the private patients’ customer services team, they can give you an indication price. There may be occasions where you will need to provide medical reports to enable us to provide an estimate of the potential costs.

How is private treatment funded? How can I pay?

There are various ways to pay for your treatment. We accept self-funding patients, as well as those sponsored by their embassy or covered by private medical insurance.

We ask each patient to make sure that payment for his or her treatment is arranged in advance of admission.

I am self-funding; what do I need to do?

If you are a self-funding patient, then we will ask you to pay a deposit, either before you come to us or when you arrive. Unfortunately, if we do not receive this deposit then we will not be able to admit you. Payments can be given over the telephone prior to admission.

On the day of admission, we can accept payment by cash, bankers draft, building society cheque or credit/debit card (MasterCard, VISA). However, payment must be taken before the patient goes to their appointment or is taken to their inpatient room.

We accept travellers cheques too, but payments must be received by the hospital, with cleared funds, at least seven days prior to admission.

My employer is sponsoring me; what do I need to do?

If your employer is paying for your treatment and is on our approved list, we will ask you to provide a signed letter clearly accepting responsibility for payment of the account from them.

We need this signed letter either on arrival or before your admission. The letter should also specify your admission date.

Please note, that we are only able to accept sponsorship from UK-based companies.

My embassy is sponsoring me; what do I need to do?

Patients being sponsored for private healthcare by their embassy are asked to provide a letter of guarantee from the embassy.

This letter of guarantee must clearly state that the embassy will cover the total cost of care and make clear any exclusions to full payment. We will need this before your admission.

I have medical insurance; what do I need to do?

If you have private medical insurance, we will ask you to supply a completed claim form.

Please remember that medical insurance is a contact between you and your insurer. If your insurer does not recognise your claim then you will be responsible for payment.

We strongly advise all patients to check the terms of their insurance before arranging treatment with us, paying particular attention to any exclusions and waiting periods.

Do your consultants invoice within insurance guidelines?

The majority of the consultants do invoice within the guidelines but it is advisable to enquire directly with your consultant before treatment.

While I’m in hospital, will I have to deal with my insurers?

No, this will be done for you by the private patients’ customer services team.

Do I have to pay for medication when I am discharged?

If you are living in the UK, you may be able to take a list of the drugs away with you, and your own doctor may be able to prescribe them for you.

However, it’s best for you to be able to take your medication straight away, and to give you time to see your doctor. Therefore, it is recommended you leave with a course of your medication, and you may need to pay for this.

I am paying for my own bills. When will my final invoice arrive?

If you have an amount outstanding on your account, you will receive a letter from our finance department shortly after you are discharged from the hospital.

I am waiting for my final invoice. Who do I contact?

If you have any questions, or if you are waiting for your final invoice or statement to arrive but it hasn’t been delivered yet, please contact contact the private patients’ customer services team.