Private Patient services and facilities
Our private patients arrive from all over the world confident that they will receive first class, round-the-clock care and treatment. Care is provided in comfortable surroundings in private wings within the main hospital buildings, 24 hours a day, seven days a week.
At Royal Brompton hospital, we provide dedicated facilities for private patients, including a private outpatients clinic with 5 state-of-the-art consulting rooms and a fully equipped private inpatient wards with their own high dependency units, equipped to intensive care standards.
Your private room
Our patients benefit from comfortable single occupancy rooms with en-suite bathrooms. Furnished to a high standard, the rooms come equipped with a telephone, room safe, fridge and flat screen television screening both domestic and satellite channels. We are also pleased to offer our patients free wi-fi and complimentary pack of toiletries for their stay with us.
In addition to British newspapers, we will supply a selection of international papers on request. The private inpatient fax machine is at your disposal for business or personal use. All you need to do is ask one of the customer service team.
First-class customer service
RB&HH has a dedicated team of customer service and administration professionals based at each hospital to attend to your needs. They can help with:
- Arranging transport to the hospitals, including airport pick-up and drop-off
- Recommending accommodation close to the hospitals
- Booking interpreters
- Making financial arrangements
- Providing support to friends and family members
International Liaison Officers are on-hand to provide support for international patients, paying particular attention to their cultural, religious and language needs.
Our chefs offer a wide choice of cuisine exclusively for our private patients in our dedicated kitchens. Patients can select from our à la carte menu or from meals suitable for diabetic, weight reducing, healthy eating, vegetarian, Asian, Halal and Kosher diets.
Food is an important part of the patient’s recovery and we work hard to meet individual dietary needs.
Supporting your friends and family
While visiting you in hospital, your friends and family can purchase food from the hospital coffee shop or restaurant and join you in your private room at meal times. Alternatively, they can enjoy a variety of hot and cold drinks and snacks at the coffee shop, located close to main reception at Royal Brompton Hospital, or enjoy a meal at the Garden Restaurant on Level 1 which serves lunch and dinner, seven days a week.
At Harefield Hospital, your loved ones can also purchase food at the hospital and join you for a meal in your room. They can also choose to enjoy a snack at the friendly Pavilion, run by the League of Friends, or if preferred, they can have a meal at the Harefield Hospital restaurant, The Hungry Hare.
Dedicated children’s services
We provide excellent care to children and babies as private patients, backed up with dedicated children’s services.
The play room
The children’s inpatient ward, Rose Ward, houses a play room with qualified hospital play specialists. I n addition to normal activities, the specialists can explain to your child through play why they are in hospital and what experiences they may go through during their stay. The specialists can also help distract children during certain procedures. If your child needs to spend a long time with us, then the play specialists will liaise with physiotherapists and occupational therapists to plan a developmental play programme, should you wish them to do so.
The hospital school
Ensuring that your children maintain a sense of normality and continue to develop is important to us. Our hospital school can provide your child with an excellent standard of educational and developmental support. Any child at Royal Brompton Hospital, whether patient or family member, is welcome to attend the school. The in-house school, situated on the same level as the private inpatient ward, follows the English curriculum for education. Our qualified teaching professionals teach core academic subjects including English, Mathematics, Science, Information Communication Technology, History, Geography.
The two fully equipped classrooms serve primary and secondary education and have eight personal computers, 14 laptop computers, all with controlled internet access. In addition, the school is equipped with an art and crafts and reading material, photographic equipment and state-of-the-art software. Children can attend lessons in the classrooms and for those who are unable to attend, the school can teach directly to the child’s bedside using video-conference facilities. Many of the school’s facilities lend themselves to the support of those children with special educational needs.
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