International Patients

As an international centre of excellence for world-leading heart and lung care, Royal Brompton and Harefield hospitals are proud to welcome patients from across the world.

We understand that visiting hospital can be a worrying time, and can be especially stressful for those travelling from overseas. This is why we work with patients and their families to tailor their care and try and make their stay as comfortable as possible.

International concierge and interpreter Services

Shimaa International LiaisonOur international liaison officers provide bespoke services in line with your cultural, religious and language needs

Our team can help by advising on appropriate specialists and making arrangements to take you from and to the airport. They can also arrange appointments, admission to the hospital and can help with financial matters, through liaison with embassies, international insurance companies and other organisations.

While you focus on your health, our liaison officers will ensure your family receives information and support. Fluent in Arabic and Greek, the officers will answer questions and support you and your family. The officers are available on site at Royal Brompton Hospital Monday to Friday and on call 24 hours a day, seven days a week.

We can also provide medically trained interpreters for a range of languages including Polish, Punjabi, Spanish, Turkish, Tamil and Urdu.

In addition, many of our doctors and nurses speak languages other than English.

Multi-faith prayer room, chapel and religious representatives

We understand that though in a foreign country you will continue with your cultural and religious and spiritual practices.  At our hospitals we provide a number of facilities and contacts to support your religious needs.

Our multifaith rooms at Royal Brompton and Harefield hospitals allows people of all religions and backgrounds a private and quiet place to pray or contemplate.  The room is equipped with a variety of religious/spiritual texts, a male/female room divider (if required), prayer mats and a wash basin. In addition, Royal Brompton Hospital also provides a Christian Chapel, where the story of man’s journey through life is depicted in the specially commissioned stained glass window and altar screen. This chapel provides a quite and tranquil space, away from the wards, for use by all.

Our chaplaincy service is here to support you, your relatives and friends by providing someone who can listen to you in confidentiality and provide support and information. We offer a number of on-site religious representatives which can also be contacted out of normal working hours to meet your individual needs. To make use of this service, simply ask one of the customer service team or your nurse.

Cuisine pictureBespoke meals, international newspapers and TV channels

At Royal Brompton and Harefeild Hospitals, we have a dedicated catering service with meals freshly prepared on site. We cater for a variety of special diets and cuisines including Halal and Kosher. Our meal options also include meals suitable for diabetic, weight reducing, healthy eating and vegetarian. We are pleased to cater to particular requests whenever possible.

In order to make your stay as comfortable as possible, we provide televisions in our private rooms, screening both domestic and international channels. A selection of international newspapers are also available upon request.

 More information for patients

For more information about what to expect when you arrive at Royal Brompton, our medical services and facilities for patients, please visit our private patient section.