World-Class International Patient Service

Our International team provide world-class care to patients from across the globe.

Our expertly trained team understand that visiting the hospital can be a worrying time, and can be especially stressful for those traveling from overseas. This is why we work with patients and their families to tailor their care and try and make their stay as comfortable as possible.

Overseas private patients can be confident they will receive first class, round-the-clock care and treatment.

 

Personalised in-patient stay

The team strive to provide personalised care designed to ensure our patients have a comfortable stay. All in-patiuent care is provided in private wins within the main hospital buildings, 24 hours a day, seven days a week. Our in-patients benefit from comfortable single occupancy rooms with en-suite bathrooms.

International concierge and interpreter services

Our dedicated team of international liaison officers provide bespoke services that take into account the patient’s cultural, religious and language needs. Specially trained they can help by advising the most appropriate specialists and making arrangements to take the patient from and to the airport.

To help patients focus on their health, our liaison officers will ensure the patient’s family receives information and support. Fluent in Arabic, the officers will answer questions and support the patient and their family. The officers are available on site Monday to Friday and on call 24 hours a day, seven days a week.

We can also provide medically trained interpreters for a range of languages
including Polish, Punjabi, Spanish, Turkish, Tamil and Urdu. In addition, many of our doctors and nurses speak languages other than English.

Multi-faith prayter room, chapel and religious representatives

We understand that though in a foreign country you will continue with your cultural and religious and spiritual practices. At our hospitals we provide a number of facilities and contacts to support our patients religious needs.

Our multi-faith rooms at Royal Brompton and Harefield Hospitals allows people of all religions and backgrounds a private and quiet place to pray or contemplate. The room is equipped with a variety of religious/spiritual texts, a male/female room divider (if required), prayer mats and a wash basin.

In addition, Royal Brompton Hospital also provides a Christian Chapel which provides a quite and tranquil space, away from the wards, for use by all.

Our chaplaincy service will support patients, their relatives and friends by providing someone who can listen in confidentiality and provide support and information.

We offer a number of on-site religious representatives which can also be contacted out of normal working hours to meet your individual needs. To make use of this service, simply ask one of the customer service team or your nurse.

Bespoke meals, international newspapers and TV channels

At Royal Brompton and Harefield Hospitals, we have a dedicated catering service with meals freshly prepared on site. We cater for a variety of special diets and cuisines including Halal and Kosher. Our meal options also include meals suitable for diabetic, weight reducing, healthy eating and vegetarian. We are pleased to cater to particular requests whenever possible.

In order to make your stay as comfortable as possible, we provide televisions in our private rooms, screening both domestic and international channels. A selection of international newspapers are also available upon request.